In a recent report by the Audit Board, it was revealed that the utilization of the My Number system in local governments is significantly lower than expected. Out of 1258 functions available, only 33 functions (3%) were utilized by over half of the local governments in 2022. This indicates a stark underperformance of the system that the government invested heavily in for digitalization.
The report sheds light on the inefficiencies and lack of implementation of the My Number system at the grassroots level. Despite the government’s efforts to streamline administrative processes and enhance digital services, the actual utilization of the system remains abysmally low.
Local government officials cited various reasons for the low utilization, including the complexity of the system, lack of training, and additional workload associated with implementing the system. The findings have raised concerns about the effectiveness of the My Number system and the need for further improvements to ensure its successful integration into local government operations.
The report serves as a wake-up call for policymakers and stakeholders to address the challenges hindering the effective utilization of the My Number system. It highlights the importance of streamlining processes, providing adequate training, and addressing the concerns of local government officials to maximize the benefits of the system for the public and government operations.