UnitedHealth Group Inc. has revealed that files containing personal information of a significant number of Americans may have been compromised in a cyberattack on its Change Healthcare business earlier this year. The company stated that while there is no evidence of full medical histories being leaked, some screenshots with protected health information were posted online on the dark web.
In response to the breach, UnitedHealth has launched a website and call center to address concerns and is offering free credit monitoring and identity theft protection to those affected. The company is actively monitoring the internet and dark web for any additional data leaks.
The ransomware attack on Change Healthcare disrupted payment and claims processing nationwide, causing stress on healthcare systems. UnitedHealth is currently working on restoring services, prioritizing those that impact patient care and medication access. Pharmacy services and medical claims have returned to near-normal levels, with payment processing at 86% of pre-attack levels.
The financial impact of the cyberattack on UnitedHealth has been significant, with the company reporting an $872 million hit in the first quarter alone. Company officials anticipate the total cost to exceed $1.5 billion for the year.
UnitedHealth Group, based in Minnetonka, Minnesota, is a major player in the health insurance and pharmacy benefits management industries. Despite the cyberattack, the company’s shares saw a slight increase in late-morning trading on Tuesday.