AAON Teams Up with Field-Service Technology Company

NASHVILLE, Tenn. — XOi, a provider of smart technology for field-service companies, and AAON Inc., a manufacturer of HVAC products, have joined forces to revolutionize the equipment lifecycle process. This collaboration aims to empower technicians and factory experts to quickly resolve issues, boost productivity, and enhance customer experience.

XOi will supply AAON with an ecosystem of equipment data, offering technicians in the field complete and accurate information. This data will be linked to the entire lifecycle of AAON equipment, streamlining administrative tasks and reducing the time needed to address issues.

David Recca, service development manager for North America at AAON, expressed his excitement about the partnership, stating, “XOi’s platform helps us own the full lifecycle of AAON equipment, making installation and service a guided, repeatable process. With XOi’s support and insights, technicians can work more efficiently, leading to shorter turnaround times and fewer callbacks.”

Since implementing XOi, AAON rep firms have reported a 100% approval rate for completed warranty claims. Micheal Plummer, XOi Specialist at AAON, highlighted the benefits of improved data transparency, stating, “With correct data, we can identify component failures, determine the necessary replacements, and ensure accurate shipments the first time.”

Furthermore, XOi has streamlined AAON’s warranty claim review process, cutting the time in half. By leveraging data reported directly from the field, decisions are now based on facts, parts are shipped accurately, and customers benefit from faster resolutions.

This collaboration between XOi and AAON is set to revolutionize the HVAC industry, setting a new standard for equipment lifecycle management and customer service.