Achieving the perfect blend of technology and personal touch in the travel industry

Luxury travel is no longer just about material possessions, but about enriching experiences that have a positive impact on the environment and communities. The Leela Palaces, Hotels and Resorts is at the forefront of this shift towards sustainable luxury, offering wellness-conscious guests a more evolved and holistic experience.

Anuraag Bhatnagar, the chief executive officer of The Leela, discusses how the definition of luxury has evolved over time and how the hotel chain is adapting to these new norms. With a focus on reducing their carbon footprint, promoting wellness, and contributing to community development, The Leela is setting a new standard for luxury hospitality.

Technology plays a crucial role in enhancing the guest experience, and The Leela is leveraging it to provide a seamless and personalized stay for their guests. From contactless check-in to a soon-to-be-launched app that integrates the guest journey, The Leela is embracing technology to meet the evolving needs of luxury travelers.

As The Leela expands, they are introducing new offerings and experiences at their properties, including personalized services, cultural rituals, and signature fragrances. Collaborations with renowned chefs, musicians, and artists ensure that guests have access to exclusive and immersive experiences during their stay.

With a focus on wellness and mindfulness, The Leela is enhancing their offerings with new additions such as guided yoga sessions, personalized spa treatments, and healthy food menus curated by experts. Their loyalty programme, Leela Discovery, in partnership with Global Hotel Alliance, offers members exclusive benefits and rewards across a global portfolio of luxury hotels.

Overall, The Leela is not just redefining luxury travel but also setting a new standard for sustainable and enriching hospitality experiences.