Telegram, the popular messaging app, has introduced a new feature that allows users to transform their personal accounts into business accounts. This new functionality comes with a range of business features designed to enhance communication and interaction with customers.
Starting from April 2, Telegram users can easily access business features without the need for any coding skills. These features include displaying business hours and location on a map, customizing the start page with specific text and stickers, creating quick replies for pre-set messages, setting up greeting messages for first-time contacts, configuring away messages for when the business is closed, and adding tags to chats for better organization.
One of the standout features of Telegram’s new business functionality is the ability to generate links that allow users to initiate chats with the business directly. This can be particularly useful for businesses looking to streamline customer communication, whether it’s for making reservations, tracking orders, or simply starting a conversation.
Moreover, businesses can also connect Telegram bots to handle and respond to messages on their behalf. This integration allows businesses to automate certain processes and provide quick and efficient responses to customer queries.
Overall, Telegram’s new business features are aimed at helping businesses improve their customer service, streamline communication, and enhance their overall online presence. With these tools at their disposal, businesses can better connect with their customers and provide a more personalized and efficient service.