An Open Letter to Our Valued Customers from Sir Tim Clark, President of Emirates Airline – Business and Travel Update

Emirates Airlines Faces Operational Challenges Due to Record Storms

Emirates Airlines has been facing operational challenges this week as record storms hit the United Arab Emirates, causing disruptions to travel plans for many customers. The UAE experienced its highest rainfall in 75 years on Tuesday, with lashing storm winds and rain affecting activities across the cities.

The airline had to divert dozens of flights to avoid the worst of the weather and ended up canceling nearly 400 flights and delaying many more over the next three days. The hub operations in Dubai were particularly impacted by staffing and supply shortages, leading to the suspension of check-in for departing passengers, an embargo on ticket sales, and a temporary halt on connecting passenger traffic.

Despite the challenges, Emirates deployed additional resources to assist affected customers, including rebooking and providing additional flights to accommodate displaced travelers. Over 100 employee volunteers were sent to Dubai Airport to assist disrupted customers, with thousands more employees working tirelessly behind the scenes to restore operations.

As of Saturday, regular flight schedules have been restored, and rebooked passengers are en route to their destinations. However, there is still a backlog of rebooked passengers and baggage that needs to be cleared in the coming days.

Emirates Airlines has acknowledged the frustration and inconvenience experienced by customers during this time and has committed to improving processes to better handle such situations in the future. The airline has also expressed gratitude to its teams, suppliers, and partners for their efforts in supporting customers and recovering the network during the challenging conditions.

Emirates CEO, in a statement, offered sincere apologies to all affected customers and reassured them of the airline’s commitment to meeting their expectations and delivering on their “Fly Better” brand promise.