Brick Hospitality Collaborates with Relay Robotics to Introduce Guest Service Robots in All Hotel Locations

Brick Hospitality Introduces Guest Service Robots at All Properties

In response to the increasing demand for efficient and streamlined guest services, Brick Hospitality, a leading San Diego-based hospitality management company, has integrated guest service robots into the daily operations of all its hotels. This groundbreaking move makes Brick Hospitality the only hotel management group with guest service robots at all their owned and operated locations, including their premier properties: Hilton Garden Inn San Diego-Del Mar, Homewood Suites by Hilton San Diego-Del Mar, and Fairfield by Marriott San Diego N/San Marcos.

Robert Rauch, hotel owner, and Chairman at Brick Hospitality, emphasized that these robots do not replace humans but enhance productivity, customer service, and security. The robots, provided by Relay Robotics, are designed to assist with various tasks, ensuring a seamless and memorable stay for guests. They can deliver room service, provide real-time surveillance, and even entertain guests with jokes and dances.

Wade Pfeiffer, CEO of Relay Robotics, highlighted the benefits of these robots, including 24/7 assistance, enhanced safety monitoring, and revenue generation through on-demand food and beverage orders. The robots have already proven to be a success, generating thousands of dollars in incremental revenue per month for the hotels.

Brick Hospitality’s commitment to innovation and exceptional guest service is further exemplified by their plan to include service delivery robots at their newest hotel, a Cambria by Choice Hotels in Imperial California, set to open in July 2024. This initiative not only sets Brick Hospitality apart in the competitive hospitality industry but also provides guests with a unique and enhanced level of service.