Business Intelligence Group Awards Broadvoice with Excellence in Customer Service Award for 2024

Broadvoice, a leading omnichannel contact center platform and unified communications provider, has been recognized for its outstanding performance in customer service for the third consecutive year. The company’s Success Program has been named a recipient of the Business Intelligence Group’s Excellence in Customer Service Award, solidifying Broadvoice’s commitment to customer satisfaction.

The Excellence in Customer Service Awards highlight companies, executives, and products that excel in providing exceptional customer service. Broadvoice’s cloud-native contact center platform, GoContact, was previously honored with a 2024 BIG Innovation Award for its innovative approach to bringing new ideas to life.

Herb Pyles, COO of Broadvoice, emphasized the company’s dedication to delighting customers of all sizes, from small deployments to larger implementations. The Broadvoice Success Program, launched in 2021, has set a new standard for UCaaS implementation and adoption by providing a dedicated Customer Success Orientation Team to guide customers through the onboarding process.

Since the program’s inception, Broadvoice has seen a significant increase in customer satisfaction, with a CSAT rating of 95% and an NPS score of 8. Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group, commended Broadvoice for its leadership and contributions to improving customer service in today’s dynamic environment.

Broadvoice’s success is attributed to its industry-leading installation, support, and the award-winning Broadvoice Success Program. With a global presence spanning four continents, Broadvoice continues to drive collaboration and commerce across the globe.

For more information about Broadvoice and its innovative solutions, visit www.broadvoice.com.