Glasgow-based business solutions firm secures five-year contract with building society group

SVL Business Solutions, the UK’s longest-running contact centre solutions provider, has recently announced a new long-term partnership with Newcastle Building Society (NBS) Group, one of the nation’s largest building societies. This partnership will support NBS Group’s ongoing digital transformation efforts.

Under a multimillion pound five-year contract, SVL Business Solutions will provide NBS Group with its NICE CXone and TCaaS solutions, consolidating disparate technologies into one streamlined platform. This partnership will extend to both the financial services side of Newcastle Building Society and Newcastle Strategic Solutions.

SVL Business Solutions, founded in 1967, has been a leader in contact centre solutions for over five decades, offering both traditional and cloud-based products and services. Anne Holmes, Account Director at SVL Business Solutions, expressed excitement about partnering with Newcastle Building Society, stating, “We’re delighted to be helping NBS Group to streamline their operations, supporting their telephony needs as well as quality management, analytics and reporting, video recording software, and technology for their branch network.”

Stuart Miller, Managing Director of Newcastle Strategic Solutions, also shared his enthusiasm for the partnership, emphasizing the importance of digital transformation in meeting the evolving needs of customers. He stated, “Working with SVL on digital transformation across both businesses will support our aim to harness the combined power of digital and physical channels across the board.”

This partnership highlights the commitment of both SVL Business Solutions and Newcastle Building Society to leveraging technology to enhance customer experience and drive operational efficiency in the financial services sector.