IRIS and Shiji Partner to Elevate Guest Mobile Ordering and Boost Hotel F&B Revenue

IRIS, a global leader in digital ordering for the hospitality industry, has announced a strategic partnership with Infrasys Cloud POS by Shiji. This integration of their F&B mobile ordering solution aims to enhance the guest experience, save labor, and increase ancillary revenue.

The IRIS mobile ordering platform allows guests to self-serve from their own devices, putting them in control of their ordering experience. This frees up staff time and resources to focus on delivering exceptional service. The integration with Infrasys Cloud POS has received full security approval for Marriott mobile dining and IRIS’ F&B ordering estate.

Eicha Medina, F&B Assistant Manager at The Westin Manila, praised the partnership, stating that it reduces workload on staff, improves accuracy, and communication. Guests can conveniently access the mobile dining platform, review order details, and communicate with the chef. The seamless integration also offers guest payment options, recommended items, and real-time updates on delivery times.

Graham Rushin, IRIS VP Sales & Marketing, expressed excitement about the partnership, emphasizing their commitment to delivering tailored and efficient mobile ordering services to hoteliers. Brian Garvan, Director of Global Partnerships and Product Integration at Shiji, highlighted the convenience, efficiency, and guest satisfaction provided by the integration.

IRIS is known for its digital F&B ordering, guest directory, and concierge solutions for hotels worldwide. The integration of IRIS Mobile Ordering with Infrasys Cloud POS is now available for hospitality operators globally, promising to streamline operations and enhance the overall guest experience.