Lead Academy Trainer – Ezugi

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Job title: Lead Academy Trainer – Ezugi

Company: Evolution Gaming

Job description: Company DescriptionEzugi, an Evolution company, is expanding its team! Through the Ezugi brand we offer a complementary core Live Casino service built around Ezugi’s historic regional expertise in the following geographic markets: Latin America, South Africa, selected US and European markets. While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games.Since becoming part of Evolution Group in 2018, Ezugi has expanded into new geographical markets and continues to build on its reputation as a bold, agile and dependable provider. “We’ve transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally.”Join Our Fast-Growing Team!What We Offer:

Competitive Compensation
Benefits Package:

Medical, Dental, & Vision Insurance
401k Match
Paid Time Off, Sick Time Accruals & Paid EVO Days
Nationwide Employee Discount Program
Career Growth:

Career Advancement Opportunities
Employee Referral Program
Paid Casino Game Presentation & Technique Training
Additional Perks:

Casino License Reimbursement
Paid Training & Break Time
Centrally Located Modern Studio Environment with Break Room & Refreshments

Job DescriptionSummaryThe Lead Academy Trainer is responsible, flexible and open-minded person who will ensure qualitative and efficient functionality of Ezugi Academy Trainers.Responsibilities

Lead and develop current Trainers
Work with Statistical data and provide different kind of reports
Coordinate, develop and contribute to projects in Ezugi Academy,
Create trainers work schedule and monitor their job.
Maintain high results by analysing and resolving quality and service issues, identify trends and recommending system improvements.
Drive team results to meet EA KPI targets
To prepare and update the training material/sessions and take full responsibility.
Inform the correct people, and the Head of Department, about any software or hardware issues.
Ensure the correct skills of each game are taught to the trainees.
Assist in the continuing development of the training and recruitment program.
Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager.
Report to your manager about sickness and/or changes in the schedule.
Attend meetings, re-trainings and improve the quality of work whenever necessary.
Take responsibility to finish duties in and outside of working hours.
Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements.
Ensure all procedural, legal and disciplinary procedures are followed by the trainees.
Follow any reasonable request made by the company that meets the needs of the business.
To liaise with recruiters and other members of the recruitment team and follow internal procedures.
To attend and assess the trainee’s examination.
To fill in Training Documents and reports.
To schedule and hold Re-training sessions with existing employees in order to improve the quality of work.
To work closely with the Uniform Specialist in regard to uniform orders.
To cross train with Floor Operations to ensure ability to work as a Floor Supervisor based on business needs
To perform other ad hoc duties and projects as asked by your direct manager, which are related to this position, and which meet the qualifications.
To replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.

Qualifications

Good leadership and collaboration skills
Analytical and result-oriented personality
God time management and organizational skills
Experience in working with projects, process optimization
Previous experience on Trainers position is an advantage but not required.
Knowledge of computer programs such as Microsoft office
Excellent communication and presentation skills
Previous experience as a Game Presenter preferred
Knowledge of all game types offered
Ability to act as a role model in professional appearance in a business environment

Additional InformationEvolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 18,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.All your information will be kept confidential according to EEO guidelines.#EVOMIL

Expected salary:

Location: Grand Rapids, MI

Job date: Sat, 01 Jun 2024 07:39:18 GMT

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