London Drugs to gradually reopen stores after cybersecurity incident – Business Update

London Drugs Reopens Stores After Cybersecurity Incident

London Drugs has announced the gradual reopening of its stores following a cybersecurity incident that forced the closure of all its more than 80 locations across Alberta, Saskatchewan, Manitoba, and British Columbia. The Richmond, B.C.-based pharmacy chain stated that it is taking the time to ensure that systems are working properly before serving customers.

The stores have been shut down since the cybersecurity incident was detected last weekend. London Drugs is working with third-party cybersecurity experts to bring its systems back online in a safe and secure manner. They are only turning on systems that they are confident are safe and secure.

Pharmacists are on-site at all store locations to assist with emergency prescriptions and other urgent care needs. Canada Post locations within the stores are also accessible. The company has reassured customers and suppliers that their investigation has shown no evidence of customer databases being compromised, including for pharmacy patients and LDExtra members.

London Drugs President and COO, Clint Mahlman, expressed gratitude for the patience and support of customers and suppliers as they work to bring all services and systems back to full operation following the cybersecurity incident. The company is committed to ensuring the safety and security of its systems before fully reopening all stores.

The statement released by London Drugs emphasized the importance of taking the necessary precautions to protect customer data and ensure a smooth transition back to normal operations. Customers can expect updates on store openings as the company continues to work diligently to resolve the cybersecurity incident.