Orders.co, the leading all-in-one order management platform for restaurants, has introduced a groundbreaking new tool to help restaurant owners tackle chargeback disputes and recover lost revenue. The AI Chargeback Assistant is an AI-powered feature that simplifies the complex process of managing chargebacks, allowing restaurant operators to reclaim funds with ease.
In today’s digital age, where third-party delivery apps are a crucial part of the restaurant industry, chargebacks have become a significant challenge for many establishments. These disputes can have a major impact on profitability, costing restaurants thousands of dollars in lost revenue and labor costs each year. For enterprise restaurant operators with multiple locations, the losses can be even more substantial.
Data from Orders.co has shown that a majority of restaurants do not dispute chargebacks from third-party apps, citing the process as too difficult and time-consuming. However, with the introduction of the Chargeback Assistant, restaurant owners can now efficiently manage and dispute chargebacks, leading to a remarkable 90% success rate in recovering funds.
The tool has already proven its effectiveness, with an average recovery of $400 for SMB restaurants and $1,500 for enterprise restaurants in February 2024. Not only does the Chargeback Assistant save time for restaurant operators, but it also streamlines the dispute process and reduces resolution timelines to within 7 days.
Orders.co CEO, Arsen Stepanyan, emphasized the importance of empowering restaurant operators with tools that drive profitability and efficiency. The Chargeback Assistant is integrated within Orders.co’s CRM system, offering a seamless experience for restaurant owners. Whether used as part of the platform or as a standalone service, this innovative tool is set to revolutionize the way restaurants handle chargeback disputes and reclaim lost revenue.