Q&A: How has the COVID-19 Pandemic Changed Technology Usage for the Elderly?

The COVID-19 pandemic forced a rapid shift towards technology for social interactions, affecting people of all ages. However, a recent study conducted by University of Washington researchers focused on how this shift impacted older adults’ social relationships. The team interviewed 16 older adults aged 65 to 80 in Washington and Oregon to understand how their use of technology with their social support networks changed during the pandemic.

Lead author Shengzhi Wang, a UW doctoral student in human centered design and engineering, highlighted the importance of studying this demographic, noting that older adults have traditionally been slower to adopt new technologies. However, the pandemic accelerated their adoption out of necessity.

Surprisingly, the study found that older adults were not only recipients of support but also providers of it, including emotional, financial, and physical support to fellow older adults, family members, and friends. This dual role of supporter and supported is crucial to consider when designing technology for older adults.

The research also emphasized the need for codesigning technology with older adults to take into account their individual circumstances and social connections. It’s essential to involve older adults in the design process to ensure that technology meets their needs and enhances their social connections without disempowering them.

Overall, the study sheds light on the importance of understanding the unique social support dynamics of older adults and how technology can play a role in facilitating these connections. It serves as a reminder for the public to consider the preferences and needs of older family members when introducing technology into their lives.