RTA’s Customer Council engages with residents of Rashdiya, Umm Suqeim, and Al Khawaneej in UAE to discuss service enhancement.

The Roads and Transport Authority (RTA) in Dubai, in collaboration with the Dubai Community Development Authority (CDA), recently held three dialogue sessions in the District Councils of Al Rashdiya, Umm Suqeim, and Al Khawaneej. These sessions aimed to gather feedback, suggestions, and ideas from residents to enhance customer happiness and improve services.

Chaired by Mohammed Obaid Al Mulla, RTA Board Member and Chairman of the Customer Council, the gatherings saw participation from various RTA executives, heads of department, and relevant staff, as well as representatives from CDA and residents of the three communities.

The sessions included video presentations on RTA’s Strategic Plan 2023-2030, focusing on customer experience strategies, service & communication channels, and services tailored for citizens and People of Determination. Discussions also covered designing facilities & infrastructure to meet international standards, service road projects for residential communities, and surveys on mobility patterns in Dubai.

Al Mulla emphasized RTA’s commitment to delivering innovative and sustainable road and transport services while enhancing the customer experience for Dubai residents. He highlighted the agency’s dedication to bringing happiness to the public and providing services that elevate Dubai’s reputation.

Acknowledging the crucial role of CDA in providing services and initiatives for all citizens, Al Mulla commended the cooperation of public and private partners in realizing RTA’s vision of becoming the world leader in seamless and sustainable mobility.

The dialogue sessions provided a platform for residents to voice their opinions, share their concerns, and contribute ideas to improve transportation services in their neighborhoods. The engagement with the community reflects RTA’s proactive approach to involving the public in decision-making processes and ensuring that services meet the needs and expectations of residents.

Through these sessions, RTA and CDA demonstrated their commitment to fostering collaboration, transparency, and accountability in delivering services that enhance the quality of life for Dubai residents. The feedback gathered will be used to inform future initiatives and projects aimed at improving the overall transportation experience in the city.

Overall, the dialogue sessions were a successful opportunity for residents to engage with key stakeholders, share their perspectives, and contribute to the ongoing efforts to enhance customer happiness and improve transportation services in Dubai. The collaboration between RTA and CDA underscores the importance of community engagement in shaping the future of transportation in the city.