Sam’s Club Looks Ahead with AI-Powered Checkout Technology

Sam’s Club is revolutionizing the shopping experience with the introduction of artificial intelligence-powered checkout technology in over 120 stores. This innovative system uses AI, computer vision, and digital tech to identify items in a shopping cart and confirm payment without the need for manual checks by associates. The result? A faster and more seamless exit process for customers, with a 23% decrease in exit time and an 11% increase in member satisfaction.

The success of this deployment has prompted Sam’s Club to extend the technology to all clubs by the end of 2024. This move builds on the retailer’s existing digital solutions, such as Scan & Go, which allows users to scan items with their mobile app and exit the store digitally.

The deployment of AI and computer vision technology also addresses the challenge of theft in scan-and-go systems, providing an autonomous checkout solution that minimizes theft without adding friction for shoppers. Additionally, stores can reallocate employees to other areas, such as customer service or store management.

For consumers, the AI checkout technology at Sam’s Club eliminates the need to wait in line for receipt verification at the exit, allowing associates to focus on member assistance and ensuring an enjoyable shopping experience. AI checkouts not only benefit retailers by processing transactions faster but also free up staff to focus on more valuable tasks.

Overall, the integration of AI technology in the shopping experience is transforming the way customers shop, offering a faster, more efficient, and secure checkout process. As retailers continue to explore AI checkout technology, the future of shopping is looking more convenient and seamless than ever before.