Slack faces criticism for its secretive AI training policy

Slack Users Up in Arms Over Company’s AI Data Training Practices

In the wake of ongoing concerns about big tech companies using personal data to train AI services, Slack users are now voicing their frustration over the platform’s approach to AI development. It has come to light that Slack, now owned by Salesforce, is utilizing user data to train its new AI services without explicit consent.

The issue was brought to the forefront when a post on Hacker News highlighted the fact that Slack automatically opts users into data training for its AI services, requiring individuals to proactively email the company to opt out. This revelation has sparked outrage among users who were unaware of this practice due to the buried nature of the information in Slack’s privacy policy.

Furthermore, the lack of transparency around how Slack is using customer data to train its AI models has raised questions about the company’s commitment to user privacy. While Slack claims that it does not use customer data to train its AI, the confusion surrounding its practices has led to calls for clearer communication and updated terms of service.

In response to the backlash, a Slack spokesperson clarified that the company’s AI models are not trained on customer data and that customer data remains in-house and under the organization’s control. However, the spokesperson acknowledged the need to update the privacy principles page to better align with Slack’s AI offerings.

The controversy surrounding Slack’s AI data training practices serves as a reminder of the importance of transparency and clarity in how companies handle user data, especially in the rapidly evolving landscape of AI development. As users become more aware of the implications of data usage, companies must prioritize clear communication and informed consent to maintain trust and accountability.