Google CEO Sundar Pichai recently addressed the audience at the 2024 Business, Government & Society Forum, where he discussed the role of AI in the company’s products. Pichai acknowledged the criticism Google received for its Gemini AI chatbot’s ‘woke’ responses and emphasized the importance of setting a high bar for the company to strive for excellence.
In response to a question about how Google provides answers to various queries, Pichai highlighted the company’s goal of incorporating multiple viewpoints from users around the world. He emphasized the need for AI models to reflect diverse perspectives and provide a range of viewpoints rather than a single correct answer.
Pichai attributed Google’s success to the trust of its users and expressed the company’s commitment to upholding that trust by continuously improving its products. He acknowledged that LLMs and AI models are a ‘work in progress’ and mentioned that Google is actively working to refine its models in response to feedback.
Furthermore, Pichai acknowledged that challenges exist with AI models not only at Google but also across other companies. He emphasized the importance of prioritizing user needs and ensuring that the company does right by its users.
Overall, Pichai’s remarks shed light on Google’s ongoing efforts to enhance its AI capabilities and address concerns raised by users. The company remains dedicated to improving its products and providing users with accurate and diverse information.