TCS Achieves Top Customer Satisfaction Ratings in Nordic Region Across 5 Domains

Tata Consultancy Services (TCS) continues to dominate the IT service provider landscape in the Nordics, as it has been ranked the number one for customer satisfaction in the region for the 15th consecutive year. According to the Whitelane Research 2024 IT Sourcing Study, TCS received the highest ranking in the survey of over 450 participants from the top IT spending organizations in Sweden, Norway, Finland, and Denmark.

The report highlighted that 28% of respondents plan to outsource more over the next two years, with scalability to business needs and access to resources and talent being the top reasons for this decision. TCS stood out with a customer satisfaction score of 80%, which is 7 percent higher than the industry average.

Shreerang Talekar, Head of TCS in the Nordics and Sweden, expressed his pride in the company’s achievement, stating, “This top position recognizes us as a digital transformation partner of choice, bringing innovation to our Customers in the region where we have established trustful relationships for more than 30 years now.”

The study also revealed that TCS received the highest ranking across five IT domains, including Application Services, Cloud & Infrastructure services, Workplace services, Network & Connectivity Services, and Security services. Additionally, the report highlighted the priorities for IT investments in the coming years, with increasing security, resilience, and cyber defense being the top area of focus for organizations.

Overall, TCS’s consistent performance and customer-centric approach have solidified its position as a leader in the IT services industry in the Nordics.