Technical Writer

Job title: Technical Writer

Company: Docker

Job description: Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year. Join us for a whale of a ride!The Developer Experience group at Docker is looking for a Technical Writer to help developers and development teams build, share, and run applications in a fast-moving landscape. In this role, you’ll be responsible for writing and refining product documentation that’s accurate and effective. As a Technical Writer, you’ll have the opportunity to work in a fast-paced, creative environment to produce world-class product documentation.Responsibilities:Write accurate, well-organized, consistent, and highly effective content for new and updated features.Collaborate with engineers, UX, product managers, and other technical writers to continuously improve Docker documentation.Independently research, plan, lead, and deliver content initiatives.Work with the UX team to create and review in-product UI text and error messages.Use the product, test each procedure and workflow, become an expert user, and provide feedback to the product development teams.Collaborate cross-functionally to align product documentation with other forms of customer-enablement content.Help lead documentation process improvements.Monitor and address feedback received from the community through various channels such as Slack, Docs GitHub repository, etcActively participate in agile development team meetings and represent the interests of the product documentation team and Docker customers through user feedback and analytics.Qualifications:5+ years of experience in researching, planning, writing, and editing documentation for software products.Experience working with a “Docs as Code” workflow.Experience leading content initiatives and working with cross-functional teams.Previous technical writing experience for developers, IT operations, and DevOps audiences.A team-player with experience working well remotely within geographically distributed teams.Excellent content planning and organization skills.Excellent written and verbal English language skills.Ability to quickly learn complex concepts and technologies and clearly explain them to others within the target audience’s context.A good understanding of programming concepts, preferably with Go and/or Python.Experience with creating documentation in an Agile development environment.Experience with a version control system such as Git, SVN, CVS.Experience with authoring and publishing tools like Markdown, HTML, CSS.Preferred Qualifications:Experience working on open source-based software products and/or participation in an open-source project.Proficiency on Linux operating systems using the command-line Git.Familiarity with one or more coding languages.Experience working with developer-focused platforms, tools and services such as Terraform, AWS, Jenkins, Netlify, GitHub, MongoDB, Twilio, Docker, etc.Experience working in a start-up environment.What to expect in the first 30 daysBeing a fully remote workplace, Docker has a focus on keeping teams connected. Your first two weeks will include 1:1 sessions intended to introduce you to your team and others with whom you will interact frequently.Expect to spend time on other onboarding activities like IT setup, navigating productivity tools, and getting familiar with your regular calendar cadence.Become familiar with Docker’s values and goals, our leadership, your team, your tools, and where to go for information – everything you need to be effective in your role.Build an understanding of the “Docs-as-Code” workflow at Docker.By the end of your first month, you are comfortable opening pull requests in the Docker Docs GitHub repository.What to expect in the first 90 daysIn your first three months, you’ll have developed a good relationship with your team, and an understanding of the Docker ecosystemActively engage with stakeholders in Engineering, PM, UX, Marketing, and Support, and work collaboratively on strategic initiatives.Gain a deep understanding of the product you are working on, delivering content which meets the quality standards.Comfortable handling ad-hoc requests and are able to prioritize the tasks and ensure content is delivered on time.What to expect in the first yearWithin your first year, you’ll have made significant contributions to the product you are working on.Establish strong relationships with the Docs team and stakeholders in Engineering, PM, UX, Marketing, and SupportWork with your manager to create a Career Development Plan that will outline your trajectory beyond your first year.Demonstrate the use of analytics to make data-driven decisions.Gain a deep understanding of our customers goals, their workloads, and their use cases.We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using on April 13, 2024.Please see the independent bias audit report covering our use of Covey .Perks (for Full Time Employees)Freedom & flexibility; fit your work around your lifeHome office setup; we want you comfortable while you work16 weeks of paid Parental leaveTechnology stipend equivalent to $100 net/monthPTO plan that encourages you to take time to do the things you enjoyQuarterly, company-wide hackathonsTraining stipend for conferences, courses and classesEquity; we are a growing start-up and want all employees to have a share in the success of the companyDocker SwagMedical benefits, retirement and holidays vary by countryDocker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.Due to the remote nature of this role, we are unable to provide visa sponsorship.#LI-REMOTE

Expected salary:

Location: USA

Job date: Sun, 14 Jul 2024 03:04:16 GMT

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