Consumer champion Jane Hawkes, also known as Lady Janey, has shared valuable insights on when Britons should use holiday booking and comparison websites versus booking directly.
For UK-based trips, Jane recommends booking directly through the accommodation provider for various benefits. By doing so, travelers can secure lower rates, negotiate additional perks like upgrades and free add-ons, take advantage of last-minute discounts, have a single point of contact for changes or refunds, avoid third-party fees, and earn loyalty points. Jane personally follows this approach when booking her favorite self-catering holiday cottages in Wales, benefiting from reduced rates as a returning guest.
However, when it comes to trips abroad, Jane advises against booking directly to ensure adequate financial protection in case of any issues. Instead, she suggests opting for a package holiday with a reputable travel agent, as it falls under the Package Travel and Linked Travel Arrangements 2018 for added security. Additionally, paying by credit card for Section 75 protection or debit card for chargeback is advisable.
When booking flights, Jane recommends using comparison sites to compare prices but ultimately booking directly with the airline for better customer service and support. Third-party booking platforms may offer cheaper flights initially, but issues with cancellations or changes can lead to additional fees and complications. Jane emphasizes the importance of direct communication with airlines for smoother refund or compensation processes.
In conclusion, Jane’s expert advice highlights the importance of understanding when to use booking websites and when to book directly to ensure a seamless and secure travel experience for Britons.