Unicommerce introduces UniGPT, an AI tool for E-commerce Businesses

Unicommerce, a leading e-commerce enablement SaaS platform in India, has introduced a new pilot project called UniGPT, a generative AI platform designed to assist e-commerce sellers with their queries and concerns. This move marks Unicommerce’s foray into the Artificial Intelligence space as they strive to enhance their range of solutions for businesses engaged in e-commerce and omnichannel retail operations.

UniGPT aims to provide sellers with insights on leveraging technology for seamless e-commerce operations, offering assistance at no additional cost. The platform is geared towards helping users quickly address questions related to technology utilization and how Unicommerce’s solutions can support their business goals. Additionally, UniGPT may offer valuable industry insights and trends to empower sellers in setting internal objectives.

Kapil Makhija, MD and CEO of Unicommerce, expressed excitement about the launch of UniGPT, emphasizing the platform’s role in empowering businesses with technology-driven decision-making capabilities and prompt query resolutions for existing sellers. This initiative underscores Unicommerce’s commitment to providing comprehensive technology support to businesses of all sizes.

Unicommerce’s position as India’s largest e-commerce enablement SaaS platform is further solidified by their impressive financial performance, with a growing Annual Recurring Revenue and revenue stream. As of September 2023, Unicommerce boasts a 750 million+ Annual Transaction run-rate, serving over 3500 customers and managing 8000+ warehouses. With UniGPT, Unicommerce aims to democratize e-commerce for sellers across the country, offering tailored responses from their extensive content library to support businesses in their e-commerce endeavors.